TrackMyPeople - Blog » FAQ http://www.trackmypeople.com/blog Just another WordPress weblog Tue, 07 Sep 2010 17:26:32 +0000 en hourly 1 http://wordpress.org/?v=3.0.1 so you want quality support ? http://www.trackmypeople.com/blog/2010/06/so-you-want-quality-support/ http://www.trackmypeople.com/blog/2010/06/so-you-want-quality-support/#comments Tue, 22 Jun 2010 19:38:08 +0000 Gijs Nelissen http://www.trackmypeople.com/blog/?p=532 To provide you, and our existing customers with good support we decided to start using ZenDesk for all our “support desk” needs. From now on you will find a nice little “support” or “feedback” button on the left side of each page. Clicking this link allows you to quickly ask a question, contact support or tell us about a feature you would love to see integrated in trackmypeople.

Next to that we have a growing knowledge base (in fact it’s a forum). A rock solid bug/issue follow-up system integrated with all emails coming in over at support@trackmypeople.com. I must tell you we are pretty fast on answering your questions.

Don’t believe me ? Create a ticket or Report a bug, and see for yourself !

]]> http://www.trackmypeople.com/blog/2010/06/so-you-want-quality-support/feed/ 0 New Search Bar http://www.trackmypeople.com/blog/2009/08/new-search-bar/ http://www.trackmypeople.com/blog/2009/08/new-search-bar/#comments Mon, 24 Aug 2009 09:36:49 +0000 Bart Vanderstukken http://www.trackmypeople.com/blog/?p=339 If there was one thing our site was lacking, it would have to be a search bar. Until now…

We’ve included a search bar in the top navigation for the public site,

search_bar_public

and in the footer navigation for the secured backend,

search_bar_private

which will help you find:

  • For the public frontend (www.trackmypeople.com):
    • Frequently Asked Questions
    • API Guidelines
    • General Documentation
  • For the secured backend (secure.trackmypeople.com):
    • Frequently Asked Questions
    • Bug Tickets

searc_result

]]> http://www.trackmypeople.com/blog/2009/08/new-search-bar/feed/ 0 Frequently asked question for everybody http://www.trackmypeople.com/blog/2008/07/frequently-asked-question-for-everybody/ http://www.trackmypeople.com/blog/2008/07/frequently-asked-question-for-everybody/#comments Mon, 28 Jul 2008 12:19:00 +0000 Gijs Nelissen Our FAQ includes now more than one hundred (that's +100 !) frequently asked questions, providing the best solution to your problem. We have reorganized the categories, in order to optimize the navigation to find the right question & answer.

On top of that we have integrated a search function and rating stars. Feel free to rate the answers that helped you solve a problem.

If you are still having troubles with a certain feature on TrackMyPeople, don't hesitate to report a bug or question .

]]> http://www.trackmypeople.com/blog/2008/07/frequently-asked-question-for-everybody/feed/ 0 Calendar Integration + Bugfixes/Features http://www.trackmypeople.com/blog/2008/05/calendar-integration-bugfixes-features/ http://www.trackmypeople.com/blog/2008/05/calendar-integration-bugfixes-features/#comments Fri, 23 May 2008 16:37:00 +0000 Gijs Nelissen You may have noticed we haven't been updating trackmypeople.com that much the last 2 days. In the background we were working on a much requested 'calendar' integration.

Log-in to your account and find out what we are talking about. In the 'my timesheet' section you will find two new buttons : Day View & Week View, these pages will give you a visual overview of the registered timeblocks for that period. Use the controls on top to navigate to previous weeks/days.

You can use the 'edit project' page to set a color for your project, this way all timeblocks for that project will be colored as specified. We will be adding a month calendar overview page soon

Other bugfixes / Improvements :

  • Better support for different Cultures (i18n)
  • Improved API response times
  • Enhanced FAQ styling
  • Seperate Support/Help page
  • Added colorpicker on project preferences
  • Added company-invite for users with no account
  • Ticket / Bugtracker : reply notification (user will now get a message when ticket was updated).

Keep en eye on this blog for more news.

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